FAQs

FAQs

Q - What areas do you cover?

A – St Austell town (PL25) and clay villages (PL26) this includes St Stephen, St Dennis, Nanpean, Foxhole, High Street, Lanjeth and Whitemoor.

Q – Do you do 15 minute calls?

A – No. The shortest call length is 30 minutes.

Q – Do you do day sits?

A – We can provide some sitting services dependant on capacity at the time of enquiry.

Q – Do you charge extra for bank holidays?

A – No, it’s a flat rate 365 days a year (excluding nights).

Q – Is there a cancellation policy?

A – We ask that you give us as much notice as possible if you wish to terminate the package of care. This can be discussed with the Registered Manager.

Q – If I want to go out for lunch or have a hospital appointment when you are due will I still be charged?

A – This depends on how much notice we have been given. If you cancel with at least 6 hours notice, we will not charge for this call, however, if we have less then 6 hours notice, we will charge the full call time.

Q – Do you do night sits?

A – We can provide some night services dependant on capacity at the time of enquiry.

Q – What happens if my needs change?

A – If your needs change, this can be discussed with the Registered Manager.

Q – How do I pay you?

A – There are a number of ways this can be done. Invoices are sent every 4 weeks in 2 weeks arrears. All the details needed to make a payment are on the bottom of the invoice, this can be done via Direct Debit, cash or cheque.

Q – If someone else has Power of Attorney of my finances, can the invoices be sent to the Power of Attorney?

A – Yes. You will just need to provide us your consent (where applicable) and their name and address.

Q – Are the staff trained?

A – Yes, all staff undergo an induction and 12 week probationary period. All staff are trained in moving and handling, first aid, safeguarding, safe handling of medication, equality and diversity, and prevent.

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