A – St Austell town (PL25) and clay villages (PL26) this includes St Stephen, St Dennis, Nanpean, Foxhole, High Street, Lanjeth and Whitemoor.
A – No. The shortest call length is 30 minutes.
A – We can provide some sitting services dependant on capacity at the time of enquiry.
A – No, it’s a flat rate 365 days a year (excluding nights).
A – We ask that you give us as much notice as possible if you wish to terminate the package of care. This can be discussed with the Registered Manager.
A – This depends on how much notice we have been given. If you cancel with at least 6 hours notice, we will not charge for this call, however, if we have less then 6 hours notice, we will charge the full call time.
A – We can provide some night services dependant on capacity at the time of enquiry.
A – If your needs change, this can be discussed with the Registered Manager.
A – There are a number of ways this can be done. Invoices are sent every 4 weeks in 2 weeks arrears. All the details needed to make a payment are on the bottom of the invoice, this can be done via Direct Debit, cash or cheque.
A – Yes. You will just need to provide us your consent (where applicable) and their name and address.
A – Yes, all staff undergo an induction and 12 week probationary period. All staff are trained in moving and handling, first aid, safeguarding, safe handling of medication, equality and diversity, and prevent.